Customer Service, Administration and Office Support
SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is an innovative data insights and technology company that was granted a 40-year concession to administer registry services for the 160-year-old Victorian Land Titles Office and Registry.
We are a vital part of the Victorian economy. We support more than a million property transactions every year, maintain the integrity of one of Australia's largest registries, and provide vital industry insights.
Via our privileged access to single source registry data, we develop products, services and solutions that make life easier and personal information more secure for our customers, partners, key stakeholders, and the people of Victoria.
We are Secure Electronic Registries Victoria and we're here to SERV.
Job Description
About the role
The LANDATA® team within SERV is responsible for delivering property information including title, survey, valuation and property sales, property certificates and planning certificates through our network of data information brokers and our online service.
We are looking for someone to join the team as a Customer Service Officer for a 12-month maximum term role. This role works within this team to provide exceptional customer service, primarily over the phone via the LANDATA® call centre as well as online customer support.
Tasks & responsibilities
Provide support to our customers over the phone (inbound and outbound calls) and via email in a high-volume contact centre environment
Excellent rapport-building skills, working in a team environment
Provide administrative support to the LANDATA® team including data entry, maintaining spreadsheets, databases and related processing activities
Continuously meet and exceed set OKR targets
The ability to work under pressure and maintain a positive attitude.
About You
A professional and efficient customer-centric operator, committed to providing high-quality outcomes
Proven experience working in a high-volume customer service environment
Experience with inbound and outbound call centres handling enquiries in a professional and confident manner
Flexible and collaborative worker who will work with the LANDATA® team to ensure that business and team objectives are achieved
Strong attention to detail in administrative activities, such as data entry.
Highly efficient and organised with the ability to manage the workload and work proactively
The ability to multi-task across service channels (phone, email, web enquiry and web chat) and other administrative activities.
Proven ability to use software applications (such as Microsoft Office products)
Previous experience in a property environment would be advantageous
Availability to work Monday to Friday 8:30am to 5:00pm, in a hybrid environment, Monday and Friday at home, if desired.
Why work with us?
SERV is at an exciting place in our journey and evolution into an innovative data insights and technology company. Our Organisational values, BOLD, PIONEERING, AUTHENTIC, PRAGMATIC, & EXCEPTIONAL, set us apart from other places to work and provide a great workplace culture that is welcoming, exciting, and dynamic. Our people-centric culture means we have an innovative and supportive environment; in addition to this, we offer:
A hybrid working environment with a focus on work-life balance
An organisation where communication, collaboration and innovation are at the heart of what we do
A focus on professional development to help you to be your best self
Access to our Employee Assistance Program, salary packaging options, flexible public holidays and other benefits, including a broad range of discounts at major retailers
A state-of-the-art collaborative office space right next to Southern Cross station at 2MQ, designed for our people with seamless technology to support our hybrid working arrangements.
